Privacy Policy – Joe's Aqua World
Last Updated: 30 October 2026
At Joe's Aqua World, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, enquire about fish availability or place an order.
Joe's Aqua World – Mumbai's Exotic Fish Destination Since 2004.
1. Information We Collect
When you interact with our website or contact us, we may collect the following information:
Name and contact details
Mobile number and WhatsApp number
Delivery address and location
Order details and purchase preferences
Payment confirmation or transaction reference
Information you voluntarily share through enquiries or messages
We collect only the information reasonably required to respond to enquiries, process orders and provide our services.
2. How We Use Your Information
Your information may be used for the following purposes:
Responding to customer enquiries.
Sharing fish availability, photographs and prices.
Processing and confirming orders.
Arranging deliveries in Mumbai, Thane and other serviceable locations.
Providing order updates and customer support.
Communicating important information about purchases.
Improving our website and customer experience.
Complying with applicable legal requirements.
3. WhatsApp and Customer Communication
Customers may contact Joe's Aqua World through WhatsApp or telephone.
If you contact us through WhatsApp, your information and messages will also be subject to WhatsApp's own privacy policy and terms.
We may use the contact details you provide to respond to your enquiries, confirm orders and share relevant service updates.
4. Payment Information
Payments for orders may be processed through applicable payment methods or payment service providers.
We do not intend to collect or store your complete debit card, credit card, banking passwords, UPI PINs or other confidential payment authentication details.
Customers should never share their banking passwords or OTPs with anyone claiming to represent Joe's Aqua World.
5. Sharing of Information
We do not sell customers' personal information.
We may share limited information with trusted third parties when necessary to provide our services, including:
Delivery partners for order fulfilment.
Payment service providers for payment processing.
Website hosting and technical service providers.
Authorities when disclosure is required by applicable law.
Such information should be limited to what is necessary for the relevant purpose.
6. Cookies and Website Information
Our website may use cookies or similar technologies to improve browsing experience, understand website traffic and support website functionality.
Third-party services integrated into our website may also collect certain technical information according to their own privacy policies.
You can manage cookies through your browser settings where available.
7. Data Security
We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no method of electronic transmission or online storage can be guaranteed to be completely secure.
Customers are encouraged to avoid sharing confidential financial information through public or unsecured channels.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, complete transactions, provide customer support and meet applicable legal obligations.
When information is no longer required, we take appropriate steps to delete or securely dispose of it, subject to applicable legal requirements.
9. Your Privacy Rights
Subject to applicable laws, you may have the right to:
Request information about the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise concerns about how your personal information is handled.
To make a privacy-related request, contact us using the details below.
10. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or external services.
Joe's Aqua World is not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies before sharing personal information.
11. Children's Privacy
Our website and services are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If we become aware that personal information has been collected from a child in a manner that violates applicable law, we will take appropriate steps to address it.
12. Changes to This Privacy Policy
Joe's Aqua World may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable laws.
Any updates will be published on this page with a revised date.
13. Contact Us
For questions, concerns or requests relating to this Privacy Policy, please contact:
JOE'S AQUA WORLD
Phone / WhatsApp: +91 98338 98901
Business: Exotic Freshwater Fish & Aquarium Fish
Service Areas: Mumbai, Thane and surrounding locations.
Mumbai's Exotic Fish Destination Since 2004.
By using our website or services, you acknowledge that you have read this Privacy Policy.